What information do I need about your issue?
What do you do to keep my information safe?
What should you bring when bringing your computer to the shop?
How long will it take to fix your computer?
How can I get your computer back faster?
How can I check the status of my computer repair?
Why do I need to order parts for your computer instead of keeping them in stock?
Why are your prices lower than others, and do you know what you’re doing?
How can I protect my computer from viruses and spyware?
Do you offer a Preventive Maintenance Plan?
What Do You Monitor?
While you’re monitoring my system, are you able to see what I’m doing?
Do you offer Managed Antivirus services?
Is it possible to switch service plans?
What happens if you come to my location to work on my computer but are unable to fix it on-site?
How frequently should I defragment my hard disk?
What exactly is Spyware?
Do you provide remote access to my computer?
What is Remote Access Computer
What do you use for remote access to my computer?
What is your privacy policy?
Do you do offer in home or pick up and delivery service?
Are you a member of any professional associations?
Do you take Credit or Debit Card??
Are you on Facebook or Twitter?
What is Windows end of life?
What is CompTIA Certified?
What information do I need about your issue?
Please describe the issue as accurately as possible, including any specific symptoms or errors you’re experiencing.
Have there been any recent changes to the system, such as new software installations, updates, or hardware additions?
What steps did you take to solve the problem if any?
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What do you do to keep my information safe?
If a data backup is performed, we will be stored on a clean hard drive.
After the repair is completed, the backup is kept for 30 days in case anything is missing, unless you provide your own drive or purchase one from us.
Any personal and computer-related information collected will never be sold or shared, except when required by law or court order.
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What should you bring when bringing your computer to the shop?
- For desktops: Only the computer itself is needed; no cables, monitors, or peripherals are required unless requested.
- For laptops: Please include the power cord, as I won’t be able to complete the work if the battery dies.
If we need anything else, We’ll let you know.
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How long will it take to fix your computer?
- The time depends on the specific issue with your computer.
- If parts need to be ordered, it may take 2 to 7 business days for delivery.
- The repair time also depends on the number of computers currently in the shop. I will work as quickly as possible.
- For repairs that don’t require parts, the typical turnaround time is 2 to 3 days.
- If it’s a remote repair, it should only take about 4 to 6 hours.
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How can I get your computer back faster?
We know being without your computer is challenging, and I’ll do everything possible to speed up the process while maintaining quality.
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How can I check the status of my computer repair?
You can email me to request access to the customer portal. Please ensure the name on the account and the email match for verification purposes before I provide the information.
Through the customer portal, you can:
- View or create tickets.
- Check invoices and payment history.
- Approve or decline estimates.
- Access uploaded documents.
- Review assets that have been worked on.
Once verified, I’ll send you the link to the customer portal.
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Why do I need to order parts for your computer instead of keeping them in stock?
I don’t keep parts in stock because technology evolves quickly, and storing parts could mean holding onto outdated components. By ordering parts as needed:
- You get the latest, most up-to-date hardware or software.
- It helps me keep prices lower by avoiding the costs of maintaining inventory.
This approach ensures you receive high-quality and current components while keeping repair costs reasonable.
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Why are your prices lower than others, and do you know what you’re doing?
Yes, I absolutely know what I’m doing. I’ve been working with computers since 1980 and officially started my business on October 4, 2010. I take pride in my work and enjoy helping people with their computer issues.
Here’s why my prices are lower:
- Lower Overhead: I don’t have the same expenses as larger businesses, allowing me to offer competitive pricing.
- Experience and Certification: I am A+ and Network+ certified, ensuring that I provide professional, high-quality service.
With decades of experience and a commitment to staying in business for the long term, you can trust that your computer is in good hands.
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How can I protect my computer from viruses and spyware?
While no method can completely prevent infections, you can minimize the risk by:
- Using a reputable antivirus, spyware, and malware scanner.
- Keeping your security software and system updates current.
These precautions can help delay the likelihood of infection but won’t eliminate the risk entirely. If you spend significant time online, the chances of encountering malware increase.
Since I started using the internet in 1994, I’ve used antivirus and malware protection tools and still experienced occasional infections. The key is to stay vigilant, back up your data regularly, and address issues promptly if they arise.
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Do you offer a Preventive Maintenance Plan?
Yes, we do! Visit this link to see the full list of services included in our preventive maintenance plans.
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What do you monitor?
We monitor both hardware and software errors to ensure your system runs smoothly.
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While you’re monitoring my system, are you able to see what I’m doing?
No, we cannot see your activities. Our monitoring is solely focused on the system’s health, including the status of its hardware and software.
Your personal actions on the system remain completely private and are not visible to us.
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Do you offer Managed Antivirus services?
Yes we do.
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Is it possible to switch service plans?
Yes, you can change service plans at any time. However, the change will take effect in your next billing cycle.
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What happens if you come to my location to work on my computer but are unable to fix it on-site?
If I come to your location to work on your computer but am unable to fix it on-site, I will take your computer to my shop for further diagnostics and repairs.
Once it’s fully repaired, I will return it to you as soon as possible.
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How frequently should I defragment my hard disk?
The frequency of defragmenting your hard disk depends on how often you use it.
For traditional HDDs (hard disk drives), it’s generally recommended to defrag every 1-3 months if you’re a heavy user, but modern systems often defrag automatically.
If you’re using an SSD (solid-state drive), defragmentation isn’t necessary, as SSDs work differently from HDDs and defragmenting could reduce their lifespan.
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What exactly is Spyware?
Spyware is a type of malicious software designed to secretly monitor and collect information about a user’s activities without their knowledge or consent.
It can track browsing habits, log keystrokes, capture sensitive data like passwords or credit card details, and even hijack system resources.
Spyware often installs itself through deceptive methods like malicious downloads, email attachments, or infected websites.
To protect your system from spyware, here are some effective tips:
- Use Trusted Antivirus Software: Install reputable antivirus software that includes real-time protection against malware, including spyware.
- Keep Your Software Updated: Regularly update your operating system, antivirus, and all applications. Updates often include security patches that help protect against spyware.
- Avoid Suspicious Downloads: Be cautious when downloading files, especially from unknown or untrusted sources. Always download software from official websites.
- Enable a Firewall: Use a firewall to monitor incoming and outgoing traffic on your network, preventing unauthorized access.
- Be Careful with Email Attachments and Links: Avoid clicking on links or opening attachments from unknown senders. Phishing emails often deliver spyware.
- Use Strong, Unique Passwords: This helps protect your accounts from being accessed by spyware that might try to steal login credentials.
- Install Anti-Spyware Software: Some antivirus programs also offer dedicated anti-spyware features, but standalone anti-spyware software can provide an additional layer of protection.
- Clear Browser History and Cookies Regularly: This helps remove traces of tracking cookies and data that could be used by spyware to monitor your online behavior.
- Use Ad-Blockers: Some spyware is delivered through malicious ads. An ad-blocker can help prevent these from loading.
By taking these precautions, you can significantly reduce the risk of spyware affecting your system.
Note: There is no 100% guarantee to block all spyware.
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Do you provide remote access to my computer?
Yes I do; however, There is a small program that needs to be downloaded and installed on your computer.
You can go to Remote Support Portal then Click on download and save or run.
The last steps is to type in your problem under “How can I help you?” then uncheck or leave it checked unattended access enable then click on “Start Session”.
Then just set back and watch your screen while I work on your computer or just leave and go about you day and I can call, text or email you when I am done.
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What is Remote Access to my computer?
Yes, I can provide remote access to your computer for troubleshooting and support, with your permission.
This allows me to diagnose and resolve issues without needing to be physically present.
If you do ask me to remote in to you system I can see anything you have on screen. This would be the same as if I was setting there in front of the computer.
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What do you use for remote access to my computer?
The service used for remote access is Instant House Call, which ensures a secure connection while I’m logged into your computer.
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What is your privacy policy?
My privacy policy is designed to ensure your data is handled securely and with respect. Here are the key points:
- Data Collection: I only collect data that you share directly with me during our conversations. This may include your preferences, questions, and any other details you provide to assist with your requests.
- Use of Data: The data collected is used to offer personalized responses, improve the service, and help with tasks you’re working on.
- No Monitoring: I do not monitor your personal activities or access your systems unless you provide explicit permission, such as for remote access support.
- Confidentiality: Your information will not be shared with any third parties unless required by law or as necessary for the services you’re requesting.
- Data Deletion: You can request the deletion of any information I’ve stored about you at any time, and I will do so promptly. If it’s done, then all past tickets, invoices, notes, and history will be erased. It will be as if I have never accessed your system.
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Do you do offer in home or pick up and delivery service?
Yes, I offer both in-home service and pickup and delivery for repairs. Let me know which option works best for you!
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Are you a member of any professional associations?
Yes, I am a member of several professional associations relevant to my field, which helps ensure that I stay up to date with industry standards and best practices.
- I am with the Association of Computer Repair Business Owners
- I am with the IT Business Owners Group
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Do you take Credit or Debit cars?
Yes, I accept both credit and debit cards as payment for services.
The cards I accept include:
- Visa
- MasterCard
- American Express
- Discover
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Are you on Facebook or Twitter?
Yes I am on
Facebook at Robert’s Computer Service LLC
Twitter at @RobertComputer1
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End of support is the date when Microsoft stops providing automatic fixes, updates, and online technical assistance.
At this point, it’s essential to ensure you have the latest updates or service packs installed.
Without Microsoft’s support, your PC will no longer receive security updates, leaving it vulnerable to viruses, spyware, and other malicious threats that could compromise your personal information.
For more information go to Microsoft Support Life cycle.
This information is right from Microsoft website.
| Operating Systems | On Sale | End of support | Can RCS Support It |
| Windows XP | Oct. 25, 2001 | ** April 8, 2014 ** | Sorry Can No Longer Support |
| Windows Vista | January 30, 2007 | ** April 11, 2017 ** | Sorry Can No Longer Support |
| Windows 7 | Oct. 22, 2009 | ** January 14, 2020 * | Yes – May be limited |
| Windows 8 | October 26, 2012 | ** January 10, 2022 | Yes – May be limited |
| Windows 8.1 | October 17, 2013 | ** January 10, 2023 | Yes – May be limited |
| Windows 10 | July 27, 2015 | * October 14, 2025 | Yes |
| Windows 11 | October 4, 2021 | October 4, 2031 (ETA) | Yes |
* Microsoft support ending with in the next year — prepare for transition of updating Windows or getting a new system.
** Microsoft support has ended. — no further updates or security patches.
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CompTIA Certified means earning a credential from the Computing Technology Industry Association (CompTIA) to validate IT skills.
These vendor-neutral certifications cover areas like IT support (A+), networking (Network+), cybersecurity (Security+, CySA+), cloud computing (Cloud+), and more.
They help boost job prospects and career growth in IT. Let me know if you need details on a specific one!