What do you need to know about my problem?
What do you need to take with the computer to your shop?
How long will it take for you to fix the computer?
How do I get my computer back in shorter time then you said?
How can I check the status of my computer repair?
Why do you have to order the parts for my computer?
Why are your prices so low?
What can I do to protect my computer from viruses and spyware?
Do you offer Preventive Maintenance Plan?
What Do You Monitor?
While You Are Monitoring My System Can You See What I am Doing?
Do you have Managed Antivirus?
Can I stop all or part of the services?
What if you come to my house/business to work on my computer but can’t fix it?
How often should I defrag my hard disk?
What exactly is Spyware?
Do you offer remote access to my computer?
What is Remote Access Computer
What do you use for remote access to my computer?
What is your privacy policy?
Do you do offer in home or pick up and delivery service?
Are you a member of any kind of association?
Do you take Credit or Debit Card??
Are you on Facebook or Twitter?
What is Windows end of life?
What is the CompTIA Certified?
What do you need to know about my problem?
Tell me as accurately as possible to what the problem you are having.
If any system changes that have been done? (adding software or hardware)
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What do you need to take with the computer to your shop?
If it is a desktop all that is needed it just the computer.
If it’s a laptop, I will need your power cord. If your battery goes dead I won’t be able to complete the necessary work.
If I need anything else I will let you know.
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How long will it take for you to fix the computer?
1) It all depends on what is wrong with your computer.
2) If parts are needed to be ordered that can take 2 to 7 Business days for shipping.
3) It’s also dependent on how many computers I have in the shop. I will get it done as fast as I can.
4) Generally, the turn around time for repairs without ordering parts are a two to three days.
5) If remote is done it should only take about 4 to 6 hours.
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How do I get my computer back in shorter time then you said?
I understand that not having a computer is no fun; However, I will do the best I can to get it back to you as fast as I can.
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How can I check the status of my computer repair?
Just fill in this form and I will send you the link for the customer portal.
You can view existing Tickets or Create new Tickets.
You can view Invoices.
You can approve or decline Estimates.
You can View uploaded documents.
You can be Assets you have worked on.
You can view past payment amounts.
Then I can send you the link for you customer portal.
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Why do you have to order the parts for my computer, Why don’t you keep stock of computer parts?
I do not keep parts in stock, because of the way that technology changes.
Ordering parts as needed allows me to keep my prices lower.
Also with ordering parts as needed you get up-to-date hardware or software.
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Why are your prices lower the other place wanted up to double then what you wanted…. do you know what you’re doing?
Yes, I do know what I am doing. I have been working with computer since since 1980.
I have been in business since October 4, 2010.
I enjoy working on computers; however, I do not have the overhead like others, so that help keeps my prices lower.
I am also A+ and Network+ Certified, This mean that I am going to stick around for a long time.
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What can I do to protect my computer from viruses and spyware?
The truth is there are no fail safe way to prevent your computer from becoming infected 100% of the time; however, with a good combination of an anti-virus, spyware and malware scanner and keep it up to date is a good start;
however, this can helpful but only delays the inevitable. If you spend a good amount of time on the internet, the chances are high that you will eventually become infected.
I use anti-virus, spyware and malware and I have gotten infected several time since 1994 when I started on the internet.
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Do you offer Preventive Maintenance Plan?
Yes we do offer preventive maintenance click here for the complete listing of services offered
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What Do You Monitor?
Anti-Virus Installed – Checks Security Center for an installed Antivirus software
Blue Screen of Death (BSOD) – Checks logs for any BSOD occurrences since last scan
Low Drive Space – Checks for “low storage” space (defined as less than 15% free space) on any connected drives
Application Crash – Checks for application crash logs
Device Manager – Checks for any installed devices with any status other than “This device is working properly.
Fragmentation – Checks to see if a defragmentation is needed
Hard Drive Health – Run a standard SMART test on all connected hard drives
Firewall Enabled – Checks Windows Firewall state and report if it is disabled
Managed Applications – What Applications I can install for you .
Installed Applications – What application are installed. NOTE I can NOT uninstall from the panel.
Startup Applications – What is starting up with Windows. NOTE I can NOT change the startup from the panel.
This list may change at anytime with out notices.
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While You Are Monitoring My System Can You See What I am Doing??
NO, I can not see what you are doing. All I see is what is up on the list.
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Do you have Managed Antivirus?
Yes I do. The antivirus program is EMSISOFT. There web page is EMSISOFT
https://www.emsisoft.com/en/
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Can I stop or start all or part of the services?
Yes you can start or stop any or all services.
All you need to do is to email me and let me know that you would like to stop or start a service and the type of service. The service will stop on a given date.
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What if you come to my house / business to work on my computer but can’t fix it?
If for some reason I am unable to repair your computer on site, I will take your computer back to my shop and repair it.
I will also deliver the computer back to you.
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How often should I defrag my hard disk?
That really depends on what you do with the computer. If you add and delete a lot of data, you’ll want to defrag monthly. If you’re a casual user, every three to six months is probably fine.
DO NOT USE ON A SOLID STATE DRIVE (SSD) With a SSD you will actually damage the SSD chips and shorten the life of the SSD.
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What exactly is Spyware?
The loose definition of Spyware is any program that monitors your computing behavior and reports back to a “home base.” The purpose of this is usually to serve you ads.
As a result, Spyware often breaks your system because it attempts to change system settings, such as your browser homepage.
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Do you offer remote access to my computer?
Yes I do; however, There is a small program that needs to be downloaded and installed on your computer.
You can go to Remote Support Portal then Click on download and save or run.
The last steps is to type in your problem under “How can I help you?” then uncheck or leave it checked unattended access enable then click on “Start Session”.
Then just set back and watch your screen while I work on your computer or just leave and go about you day and I can call, text or email you when I am done.
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What is Remote Access to my computer?
The ability to log onto a computer from a distant location.
Whereas remote control refers to taking control of another computer, remote access means that the remote computer actually becomes a full-fledged host on the network.
The remote access software ls in directly connect to the computer. The only difference between setting there and remote access that you can go about you day or I can work when you are in bed a sleep.
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What do you use for remote access to my computer?
The service that is used it Instant House Call and is use secure connection while I am logged in to your computer.
Go to Do you offer remote access to my computer? for more information.
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What is your privacy policy?
All information that is collected will NOT be sold or given out to anyone for any reason. Unless the court system is making me give the information.
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Do you do offer in home or pick up and delivery service?
Yes We do offer them all. At this time I do not offer for drop off service.
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Are you a member of any kind of association?
Yes I am with the Association of Computer Repair Business Owners
Yes I am with the IT Business Owners Group
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Do you take Credit or Debit cars?
I am sorry but at this time I do not take Credit or Debit cards.
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Are you on Facebook or Twitter?
Yes I am on
Facebook at Robert’s Computer Service LLC
Twitter at @RobertComputer1
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End of support refers to the date when Microsoft no longer provides automatic fixes, updates, or online technical assistance.
This is the time to make sure you have the latest available update or service pack installed. Without the Microsoft support,
you will no longer receive security updates that can help protect your PC from harmful viruses, spyware, and other malicious
software that can steal your personal information. For more information go to Microsoft Support Life cycle.
This information is right from Microsoft website.
Operating Systems | On Sale | End of support | Can RCS Support It |
Windows XP | Oct. 25, 2001 | ** April 8, 2014 ** | Sorry Can No Longer Support |
Windows Vista | January 30, 2007 | ** April 11, 2017 ** | Sorry Can No Longer Support |
Windows 7 | Oct. 22, 2009 | * January 14, 2020 * | Yes |
Windows 8 | October 26, 2012 | January 10, 2022 | Yes |
Windows 8.1 | October 17, 2013 | January 10, 2023 | Yes |
Windows 10 | July 27, 2015 | October 14, 2025 | Yes |
** Past Microsoft support
* Microsoft support ending with in the next year
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What is the CompTIA Certified?
The CompTIA Certification is the industry standard for computer support technicians. The international, vendor-neutral certification proves competence in areas such as installation,
preventative maintenance, networking, security and troubleshooting. CompTIA Certified technicians also have excellent customer service and communication skills to work with clients.